Refund & Return Policy

1. General Policy

• No Refunds or Returns unless the product is defective upon delivery.
• All sales are final – we do not accept returns for:
  • Change of mind
  • Wrong size/color selection
  • Minor cosmetic differences (e.g., wood grain variations)
  • Assembled or used items

2. Defective Product Policy

If your item arrives damaged, defective, or incorrect, you must:

Step 1: Report Within 24 Hours

• Email support@victoriafurniture.com with:
• Order number
• Photos/video of the defect
• Shipping label & packaging condition

Step 2: Inspection & Resolution

• We will respond within 48 hours with:
• A replacement (if available)
• A partial/full refund (case-by-case basis)
• A repair option (for minor defects)

Step 3: Return (If Required)

• Do not discard the item – we may arrange a pickup.
• Do not attempt repairs – unauthorized repairs void eligibility.

3. Non-Qualifying Cases

We do not accept returns for:
✔️ Custom-made furniture (e.g., tailored sizes, fabrics, finishes)
✔️ Final sale/clearance items (marked "Non-Refundable")
✔️ Products damaged after delivery (e.g., scratches from moving)

4. Shipping & Inspection

• Inspect immediately upon delivery – report issues before signing.
• Refuse delivery if damage is visible (contact us immediately).

5. Policy Exceptions

• Wrong item shipped? We cover return shipping.
• Manufacturer defects discovered later? Covered under warranty (separate terms).

---

Last Updated: 21st July 2025
Contact: customerservice@victoria.my | +60177626780

---