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7 Day Money Back Guarantee

7 Day Money Back Guarantee

 

Buy with Confidence!

 

The Victoria.my 7 Day Money Back Guarantee protects all purchases made from our website.

 

  1. The 7 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
  2. Where a product is within the 7 day period and a refund is requested, Victoria.my will refund the original product purchase price. The following fees and/or charges will not be reimbursed:
    • Delivery charges from Victoria.my
    • Cost to return the product to Victoria.my
  3. Orders cancelled after the goods have been dispatched will be treated as per the terms of our 7 Day Money Back Guarantee.

  4. For hygiene reasons, mattresses are excluded from our 7 day money back guarantee unless they are unopened and in original packaging.

  5. All our sofas are made to order therefore are excluded from our 7 day moneyback guarantee.

  6. Returned goods must be in their original packaging with all accessories, and be in original condition. No refund will be issued if the product shows signs of use.

  7. Our guarantee does not cover accidental damage or wear of product caused by customer. Where an item is found to be faulty, Victoria.my will provide a replacement along with the necessary service and support.

  8. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

  9. Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined in Section 2.

  10. Victoria.my reserves the rights to make changes to these terms and conditions without notice.